Tagging Feature for IGMS Inbox

Introduce an advanced Tagging System for the IGMS Inbox, allowing messages to be automatically tagged or tagged manually by users. This enhancement supports both system-generated tags and user-generated tags, enabling hosts to organize and prioritize conversations more effectively. Additionally, provide sorting and filtering capabilities for both types of tags.

Feature Details

                  1.             System-Generated Tags:

Tags automatically assigned by the system based on predefined criteria, such as:

                  •               “New Inquiry”: Assigned to incoming booking inquiries.

                  •               “Urgent”: Assigned to messages with high-priority keywords (e.g., “emergency,” “urgent”).

                  •               “Check-in Today”: Assigned to messages from guests arriving the same day.

                  •               “Unread”: Assigned to all new/unopened messages.

                  •               “Platform Tags”: Automatically applied based on the source (e.g., VRBO, Airbnb, Google, Booking.com, Direct bookings).

                  •               Property-Specific Tags: (E.g., PropName1,PropName2, etc.)

                  2.             User-Generated Tags:

Tags created and applied manually by the host for custom organization. Examples:

                  •               Guest Types: E.g., “Returning Guest,” “First-Time Guest,” “High-Maintenance.”

                  •               Action Required: E.g., “Pending Payment,” “Needs Follow-Up.”

                  •               Operational Needs: E.g., “Maintenance,” “Special Request.”

                  3.             Sort and Filter by Tags:

                  •               Hosts can filter the inbox to view conversations with specific tags (system or user-generated).

                  •               Sorting prioritizes conversations by tag category, e.g., sorting by “Urgent” first.

                  4.             Multi-Tag Filtering:

                  •               Hosts can apply multiple filters simultaneously, e.g., filter “Urgent” and “Unread” for a specific property.

Example Workflow

                  1.             A guest messages about an urgent maintenance issue at Villa Santa Cruz.

                  •               The system automatically assigns the tags “Urgent” and “Villa Santa Cruz”.

                  •               Christine manually adds the tag “Plumbing Issue” for further specificity.

                  2.             Christine filters her inbox to see all “Urgent” messages for “Villa Santa Cruz.”

                  •               She quickly identifies the issue, ensures her team is notified, and follows up with the guest.

                  3.             A co-host logs in and filters for “Maintenance” tags across properties to review all ongoing issues without accessing unrelated guest communications.

Benefits

                  1.             Increased Efficiency:

                  •               Automatic tagging saves time and ensures consistent organization.

                  •               User-generated tags provide flexibility for personalized organization.

                  2.             Enhanced Host Response Rate:

                  •               Hosts can prioritize urgent or time-sensitive conversations, leading to faster response times.

                  3.             Improved Guest Satisfaction:

                  •               Tailored responses based on tagged information improve the guest experience.

                  •               Guests feel prioritized when urgent matters are addressed quickly.

                  4.             Streamlined Multi-Property Management:

                  •               Tags allow easy categorization and filtering of conversations by property, channel, or priority level.

                  5.             Daily Usability:

                  •               Essential for hosts like Christine, who manage a large portfolio and need a system that supports rapid decision-making.

Implementation Priority

This feature is high priority because it directly impacts day-to-day operations, guest communication, and property management efficiency. When combined with the existing sort/filter and user assignment features, it creates a robust inbox management system that ensures nothing slips through the cracks.