Abandoned direct-booking reminders
When a guest starts checkout on our direct booking site or iGMS widget and enters their email but doesn’t finish, we’d like iGMS to either (a) send an automatic reminder email after a set delay, or (b) send that unfinished checkout (email, property, dates, quoted price) to a webhook or Zapier so we can follow up ourselves. Abandoned-cart reminders are standard in e-commerce and would help small properties win more direct bookings instead of losing them to OTAs. – Roland Browne, The Secret Cenote Hotel
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