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Rejected

Multi-Room Booking.com Reservations Issue

When a booking is made in Booking.com for several rooms in a property, but some of those rooms’ bookings are cancelled, a cancellation template is sent by iGMS even if other properties are still open. Please fix this so that a cancellation template is only sent if all the reservations in all of the rooms of a booking are cancelled.

Gillian Hodge 8 days ago

1

💡 Feature Request

The ability to add specific HOST per property

Allow us to add a host to specific properties to be able to set rates, receive and respond to message on those specific properties only, not the entire IGMS platform. This is important when managing multiple hosts and multiple properties, some hosts want to be more involved and co hosting on other platforms, you do not have that ability like AIRBNB, so need the functionality on IGMS. Especially for VRBO.

Scott Kudrick 9 days ago

💡 Feature Request

Allow setting the country default in the check-in form

I am in Canada, and the vast majority of my guests are in Canada. Especially given the recent hostilities from the US towards Canada, many Canadians actively seek to avoid US-based companies. When the check-in form defaults the country to United States, not only is this one extra thing that a guest needs to click and correct to fill in the form, it risks inflaming customers and potentially creates the impression that the company is owned by Americans, risking losing business. Please allow me to set the default country in the check-in form. Thanks!

Caleb Sunstrum 11 days ago

💡 Feature Request

Improve the visibility of the “Delete Template” button in the message template editor.

The current “Delete Template” button looks disabled because it appears in grey. They only realized the option was available after hovering over it, which makes the delete action unclear and easy to miss. They suggested making the button look more active and consistent with other available actions, for example using a clearer button style or color similar to “Cancel” or “Save”, so users can immediately understand that deleting the template is possible. Expected result: The “Delete Template” action should be visually recognizable as an available option without requiring the user to hover over it first.

Michael Thorn 11 days ago

1

💡 Feature Request

VRBO Integration: Support Promotions

Currently the new Direct Integration with VRBO does not support Promotions, which effectively disables the feature. 95% of my VRBO bookings come from Promotions, which makes the new integration 100% unusable for me. This leaves us with the old integration, which experiences significant delays in auto-responders and creates total confusion with guests. I am honestly surprised there are not more complaints about this! Please either fix the old inteegration to avoid delays in messaging and synch, or add the Promotions feature to the new integration or we will be forced to switch PMS providers. Thank you.

Diana Hufstedler 12 days ago

💡 Feature Request

Pet Limits and Fees

Currently, if you max out the guest count, you can not add a pet. If you reduce the amount of guests you can select pets. (I have been told this is a flaw and is being corrected.) 1) Currently you can add unlimited amounts of pets, I would like to be able to limit the number of pets. I don’t need 1 guest and 20 pets in my home. 2) If you are trying to adjust a reservation, the pet fee is not visible to select. Please add this option. Guests often forget to add their pet or think that ESA are included under the Support Animal Guidelines and the are not, therefore adjustments must be made manually.

Patty Deutmeyer 19 days ago

💡 Feature Request

More AI Agent Control Options

We would like to request additional controls for the AI Agent to give property managers more flexibility in managing guest communications. The ability to disable the AI agent for a specific reservation. The ability to disable it for a specific period during a specific reservation. The option to decide whether a delayed AI draft should be canceled or still be sent.

Gasper Bulhoes 25 days ago

2

💡 Feature Request

Allow multiple guest email addresses on a reservation so automated messages (e.g., check-in instructions) are sent to all guests

As a short-term rental host managing multiple Airbnb and VRBO listings, I frequently have reservations where more than one guest on the same booking needs to receive automated communication—especially check-in instructions. Currently, iGMS only supports one guest email per reservation. Automated messages (welcome, check-in, pre-arrival, checkout, etc.) are sent only to the primary guest email synced from Airbnb/VRBO/Booking.com. Other guests on the same reservation do not receive these messages automatically. This creates a gap in guest experience and forces me to manually forward or re-send check-in instructions to additional guests for every booking, which is inefficient and error-prone. What I need On each reservation, be able to add additional guest email addresses (e.g., 1–3 extra emails) alongside the primary guest email. When automated messages are sent (via triggers or scheduled templates), iGMS should: Send the message to all guest emails on that reservation, or Provide an option like “Send to all guests on this reservation” when configuring automated messages. At minimum, this feature should support: Multiple guest emails for check-in instructions (the most critical message). Optionally extend to all automated guest messages (welcome, pre-arrival, checkout, review requests). Example use case Booking: 3 guests on the same reservation (primary guest + 2 extra guests). Primary guest email: primary@example.com Extra guest emails: extra1@example.com, extra2@example.com When the check-in instructions message is triggered (e.g., “On check-in day”), all three emails receive the same message automatically. Benefits Improves guest experience: all travelers get clear, timely check-in information. Reduces host workload: no need to manually forward check-in emails per booking. Makes iGMS more competitive with platforms that support multiple guest contacts per reservation. I’d appreciate this feature being considered for future versions of iGMS.

Guntis Stirna 25 days ago

💡 Feature Request

Message Reminders for Unanswered Conversations

Introduce a message reminder system similar to Gmail's "Nudge" feature to help users avoid forgetting to respond to guest messages. Problem: Users managing multiple conversations may occasionally overlook messages that require a response. This can lead to delayed guest communication, lower response rates, and missed booking opportunities. Proposed Solution: Add the ability to set reminders on individual conversations. When a reminder is due, the conversation would reappear prominently in the inbox and/or generate a notification to remind the user to follow up.

Gasper Bulhoes 28 days ago

💡 Feature Request