Notification - Account change of status
When any listing in my channel changes status I need a notification. For example Booking.com closed my account this resulted in all of my calendar being blocked and no one could identify why I was not getting bookings and 3 weeks later I identified there was a red flag on my Booking.com account in the channel manager and I was left with “you have to help your self”. From my channel manager I expect a notification if any of my listings change status. I get some sort of message (text/email/dashboard notice) notifying me that I need to look into a property “name of property” that it has changed status with “booking.com”. That I need to contact them directly to resolve the issue. I would like to manage all activities from my channel manager & clearly changes in my account I need a notification. This could impact my listing and I should act fast to rectify.
Lisa Lincoln 1 day ago
User Experience
💡 Feature Request
Notification - Account change of status
When any listing in my channel changes status I need a notification. For example Booking.com closed my account this resulted in all of my calendar being blocked and no one could identify why I was not getting bookings and 3 weeks later I identified there was a red flag on my Booking.com account in the channel manager and I was left with “you have to help your self”. From my channel manager I expect a notification if any of my listings change status. I get some sort of message (text/email/dashboard notice) notifying me that I need to look into a property “name of property” that it has changed status with “booking.com”. That I need to contact them directly to resolve the issue. I would like to manage all activities from my channel manager & clearly changes in my account I need a notification. This could impact my listing and I should act fast to rectify.
Lisa Lincoln 1 day ago
User Experience
💡 Feature Request
Custom Tags + File Upload
With new rules and regulations with us having to both verify ID and provide guest registration services for vehicles and other things, I need to be able to create custom tags I can pull a direct link to the registration site or the shortened url. I would prefer to upload the PDF instructions and do a direct internal link so when the emails go out via the templates, they can just click an internal link that provides them with the information.
Jeff and Amy Hughes 3 days ago
Inbox
💡 Feature Request
Custom Tags + File Upload
With new rules and regulations with us having to both verify ID and provide guest registration services for vehicles and other things, I need to be able to create custom tags I can pull a direct link to the registration site or the shortened url. I would prefer to upload the PDF instructions and do a direct internal link so when the emails go out via the templates, they can just click an internal link that provides them with the information.
Jeff and Amy Hughes 3 days ago
Inbox
💡 Feature Request
Map view of properties on Direct Booking Sites
Hi team, I would like to add a custom Google My Maps page or widget equivalent so that all of my properties can be shown on a map view.
Jesse Centini 5 days ago
Direct Bookings
💡 Feature Request
Map view of properties on Direct Booking Sites
Hi team, I would like to add a custom Google My Maps page or widget equivalent so that all of my properties can be shown on a map view.
Jesse Centini 5 days ago
Direct Bookings
💡 Feature Request
Revenue Management UI requests
The UI is very difficult to use in reality. It is quite nice looking, but it is tough to use in real situations. Ideas for improvement: 1) Allow input of a percentage in every place that a slider can be used. 2) Have a SAVE or COMMIT button so that I can can view what I am doing 3) Do not limit me to 20% 4) In the Price Forecast, when at zero percent, it shows me a Base Price $ value. When I reduce the value by a percentage, I can no longer ever see the number from which everything is based from. This makes The SEASONALITY numbers even more confusing. They are a percentage of a percentage. To see what I am trying to say, reduce the Price Forecast by 20%. Now, adjust the Seasonality numbers by a percent. This is very confusing.
Brett Donahue 8 days ago
Pricing Tool
💡 Feature Request
Revenue Management UI requests
The UI is very difficult to use in reality. It is quite nice looking, but it is tough to use in real situations. Ideas for improvement: 1) Allow input of a percentage in every place that a slider can be used. 2) Have a SAVE or COMMIT button so that I can can view what I am doing 3) Do not limit me to 20% 4) In the Price Forecast, when at zero percent, it shows me a Base Price $ value. When I reduce the value by a percentage, I can no longer ever see the number from which everything is based from. This makes The SEASONALITY numbers even more confusing. They are a percentage of a percentage. To see what I am trying to say, reduce the Price Forecast by 20%. Now, adjust the Seasonality numbers by a percent. This is very confusing.
Brett Donahue 8 days ago
Pricing Tool
💡 Feature Request
Max nights for direct bookings
With expanding legislative for STRs, a max night setting is crucial for the guest-facing user experience in direct bookings.
SaltSugarFire Hospitality 16 days ago
Direct Bookings
💡 Feature Request
Max nights for direct bookings
With expanding legislative for STRs, a max night setting is crucial for the guest-facing user experience in direct bookings.
SaltSugarFire Hospitality 16 days ago
Direct Bookings
💡 Feature Request
"Important Info" form in payments not being sent out!
There’s a section in the form labeled “Important” and naturally as a host, I assumed that meant this information would be shown to guests. It’s not. I had added additional cancellation refund details there - beyond the very minimal cancellation policies offered - and none of my reservations are seeing this information. That’s a financial loss for me. If something is labeled “Important,” it’s misleading if it’s not actually being sent to the guest. Can you please clarify if this a bug that can be fixed ASAP or do I need to make a workaround and send a direct message to my clients that clarifies our further details to our cancelation/ refund policy
Laura 16 days ago
Documents
💡 Feature Request
"Important Info" form in payments not being sent out!
There’s a section in the form labeled “Important” and naturally as a host, I assumed that meant this information would be shown to guests. It’s not. I had added additional cancellation refund details there - beyond the very minimal cancellation policies offered - and none of my reservations are seeing this information. That’s a financial loss for me. If something is labeled “Important,” it’s misleading if it’s not actually being sent to the guest. Can you please clarify if this a bug that can be fixed ASAP or do I need to make a workaround and send a direct message to my clients that clarifies our further details to our cancelation/ refund policy
Laura 16 days ago
Documents
💡 Feature Request
Create more complex tasks with different options
even though roles for users are pretty generous, there’s only one task type to be created right now which is cleaning I got a property management company working with my listings I was hoping to use iGMS to track the tasks and expenses I got with my property management team
Alexei Fedoret 17 days ago
Task Management
💡 Feature Request
Create more complex tasks with different options
even though roles for users are pretty generous, there’s only one task type to be created right now which is cleaning I got a property management company working with my listings I was hoping to use iGMS to track the tasks and expenses I got with my property management team
Alexei Fedoret 17 days ago
Task Management
💡 Feature Request
Send invoices in different currencies
An ability to send an invoice in a different from the property’s currency.
Stephen Russell 19 days ago
Direct Bookings
💡 Feature Request
Send invoices in different currencies
An ability to send an invoice in a different from the property’s currency.
Stephen Russell 19 days ago
Direct Bookings
💡 Feature Request
Add Host as cc/bcc when payment request sent
We allow guests to make 2 payments, 50% at booking and 50% 14 days before check-in. Often the guest does not pay the second payment on time and there’s no way for the host to know if the email actually went out or not. I suggest adding the host email as cc or bcc so they have a copy that the invoice was indeed submitted to the guest. Send a notification in both cases when the invoice is sent and when the payment fails. In addition, it would be great to send an invoice 7 days before the due date to give the guests some time to make the payment.
Charles Gibson 20 days ago
Direct Bookings
💡 Feature Request
Add Host as cc/bcc when payment request sent
We allow guests to make 2 payments, 50% at booking and 50% 14 days before check-in. Often the guest does not pay the second payment on time and there’s no way for the host to know if the email actually went out or not. I suggest adding the host email as cc or bcc so they have a copy that the invoice was indeed submitted to the guest. Send a notification in both cases when the invoice is sent and when the payment fails. In addition, it would be great to send an invoice 7 days before the due date to give the guests some time to make the payment.
Charles Gibson 20 days ago
Direct Bookings
💡 Feature Request
Keeping the rental deposit on cancellation
CANCELLATIONS. (a) A rental deposit is required at the time of Your Reservation. All Rental fees are due and payable sixty (60) days before the arrival date of Your Reservation. All rental fees are non-refundable unless there is a mandatory hurricane evacuation. We need the option to keep a deposit so that I guest cannot hold our property until 30, 60, or 90 days before the reservation without collecting any revenue.
Sean O'Brien 24 days ago
💡 Feature Request
Keeping the rental deposit on cancellation
CANCELLATIONS. (a) A rental deposit is required at the time of Your Reservation. All Rental fees are due and payable sixty (60) days before the arrival date of Your Reservation. All rental fees are non-refundable unless there is a mandatory hurricane evacuation. We need the option to keep a deposit so that I guest cannot hold our property until 30, 60, or 90 days before the reservation without collecting any revenue.
Sean O'Brien 24 days ago
💡 Feature Request
Improve the Manual Booking "Information" Box
When creating a manual booking, there’s an optional box that says “Information”. But if we fill that with anything, it’s hard to tell where that info goes. Please, make it so that the information in that box goes to somewhere more visible in the Inbox or the reservation.
Santiago Mayaud About 1 month ago
User Experience
💡 Feature Request
Improve the Manual Booking "Information" Box
When creating a manual booking, there’s an optional box that says “Information”. But if we fill that with anything, it’s hard to tell where that info goes. Please, make it so that the information in that box goes to somewhere more visible in the Inbox or the reservation.
Santiago Mayaud About 1 month ago
User Experience
💡 Feature Request
print off todo list
Can a report be generated to print off our todo list against each booking please
Stephen Russell About 1 month ago
User Experience
💡 Feature Request
print off todo list
Can a report be generated to print off our todo list against each booking please
Stephen Russell About 1 month ago
User Experience
💡 Feature Request
Adding GST, and/or other VAT to Management Fees
We are required to charge GST in BC, Canada.
Hugo Vasquez About 1 month ago
Fees and Taxes
💡 Feature Request
Adding GST, and/or other VAT to Management Fees
We are required to charge GST in BC, Canada.
Hugo Vasquez About 1 month ago
Fees and Taxes
💡 Feature Request
Ability to print the calendar
can we have the facility to print off the calendar with my bookings and prices for the year
Stephen Russell About 1 month ago
Calendar
💡 Feature Request
Ability to print the calendar
can we have the facility to print off the calendar with my bookings and prices for the year
Stephen Russell About 1 month ago
Calendar
💡 Feature Request
Upsells after a reservation is made
Hello! We'd like to possibly have an easy way for our guests to add on things to their stay AFTER booking with us. Like the upsells, but with the capability of directing them to our website afterwards. For instance adding on food, drink, firewood etc. Thank you!
Mandy Yarbrough About 1 month ago
Direct Bookings
💡 Feature Request
Upsells after a reservation is made
Hello! We'd like to possibly have an easy way for our guests to add on things to their stay AFTER booking with us. Like the upsells, but with the capability of directing them to our website afterwards. For instance adding on food, drink, firewood etc. Thank you!
Mandy Yarbrough About 1 month ago
Direct Bookings
💡 Feature Request
Completed
Final price shown before checkout page
The website doesn’t show the discounted price when there is a LoS rule. If the user selects for example, 7 nights, it will be shown the full price, unless at the final page before confirmation. This makes the user avoid going until the last step where the discount is applied, discouraging the reservation.
Aurora Fortaleza About 1 month ago
Direct Bookings
💡 Feature Request
Completed
Final price shown before checkout page
The website doesn’t show the discounted price when there is a LoS rule. If the user selects for example, 7 nights, it will be shown the full price, unless at the final page before confirmation. This makes the user avoid going until the last step where the discount is applied, discouraging the reservation.
Aurora Fortaleza About 1 month ago
Direct Bookings
💡 Feature Request
English preview for AI-generated replies in guest language
When I use the AI tool to generate a response in the guest’s language, I also need an English version (or preview) of that generated reply so I can understand exactly what I’m sending. Currently, I have to copy and paste the generated text into Google Translate to verify it. Benefit: improved control and accuracy, reduced risk of sending unintended wording, and time savings.
Pau Esteve About 1 month ago
AI
💡 Feature Request
English preview for AI-generated replies in guest language
When I use the AI tool to generate a response in the guest’s language, I also need an English version (or preview) of that generated reply so I can understand exactly what I’m sending. Currently, I have to copy and paste the generated text into Google Translate to verify it. Benefit: improved control and accuracy, reduced risk of sending unintended wording, and time savings.
Pau Esteve About 1 month ago
AI
💡 Feature Request
Notify me when a task is unassigned or unaccepted
I should be notified when a cleaning (any?) task goes unassigned or unaccepted after some period of time after receiving the booking. As an owner, I should have the ability to craft custom notifications based on various criteria using check-in date, check-out date and task assignments as potential parameters. If a cleaner has not accepted a task, I should be notified so I can follow-up with them to make sure it’s on their radar. Right now, if a task is unassigned/unaccepted, I need to check the task itself. I want a push notification/email when the criteria I set is met.
Christopher Parsons About 2 months ago
Task Management
💡 Feature Request
Notify me when a task is unassigned or unaccepted
I should be notified when a cleaning (any?) task goes unassigned or unaccepted after some period of time after receiving the booking. As an owner, I should have the ability to craft custom notifications based on various criteria using check-in date, check-out date and task assignments as potential parameters. If a cleaner has not accepted a task, I should be notified so I can follow-up with them to make sure it’s on their radar. Right now, if a task is unassigned/unaccepted, I need to check the task itself. I want a push notification/email when the criteria I set is met.
Christopher Parsons About 2 months ago
Task Management
💡 Feature Request