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Create Ability to receive property reservation updates to text

Currently, when a new reservation is made or changed, the system will send an email with the specified text. With several phone carriers recently discontinuing their EMAIL to SMS services XXXXXXXXX@txt.att.net for example, it would be nice to get a text message about the reservation notification.

Derek Marlor About 17 hours ago

💡 Feature Request

Reservation and Payout Detail

Hi all, we are having difficulty in reconciling the payment. It would be much helpful to add a column as for the payment date of the reservation in order to allocate the booking references for each payment we received from the bank (Which are consist of multiple booking at 1 payment). Also if all platforms payout can be shown in the same report (which currently only have Airbnb) would be better ideal. Many thanks.

Hunter Chase Group 2 days ago

💡 Feature Request

Customization of Listing Address Field (Country Removal)

Currently, the {{listing_address}} field includes the country (e.g., "United States") in the output. While this is helpful in some cases, it can feel unnecessary or out of place for domestic guests, particularly in the U.S., where including the country in local addresses is uncommon. To provide a more natural and guest-friendly experience, I would love to have one or more of the following options: A version of the address field that omits the country, such as {{listing_address_no_country}}, or Omit country by default; hosts can add in the template text if they want. Component-level address fields that can be combined manually: {{street_address}} {{city, state, zip}} {{country}} (optional, if needed) This flexibility would help hosts like me create more natural and personalized communication, especially when the majority of our guests are domestic travelers. Thank you for considering this improvement.

James and Jeffry 9 days ago

💡 Feature Request

Create Integration with Zapier and Make.com

When it comes to workflow automation for IGMS (Intelligent Guest Management System), leveraging both Zapier and Make.com can unlock unparalleled efficiency by connecting IGMS to various platforms. Here’s how each tool can integrate with IGMS and enhance your property management processes: Zapier: Streamlined Automation for IGMS Zapier’s simplicity makes it an excellent choice for integrating IGMS with other apps quickly and effectively. By connecting IGMS to Zapier’s vast ecosystem of over 5,000 apps, you can automate repetitive tasks and improve guest communication. Some key use cases include: Automated Guest Communication: Trigger personalized email or SMS notifications via Gmail or Twilio when a new booking is added in IGMS. Payment Tracking: Automatically update a spreadsheet in Google Sheets or send alerts to your accounting team when a payment is processed in IGMS. Task Assignment: Create tasks in project management tools like Trello or Asana when IGMS schedules cleanings or maintenance activities. Calendar Syncing: Sync IGMS bookings with Google Calendar or Outlook to ensure your team stays on top of reservations. Zapier’s no-code interface ensures that even non-technical users can set up these integrations effortlessly, saving hours of manual work each week. Make.com: Advanced Customization for IGMS For IGMS users who require more complex workflows, Make.com offers the flexibility to design intricate automations tailored to your unique needs. Its visual flowchart editor allows you to map out processes with conditional logic and parallel actions. Here’s how Make.com can elevate IGMS integrations: Dynamic Workflow Creation: Create multi-step workflows that handle booking updates, guest communications, and housekeeping schedules simultaneously. Custom API Integrations: Use Make.com’s robust API support to connect IGMS with niche tools or proprietary systems not available in Zapier’s library. Real-Time Data Syncing: Automate syncing of reservation data between IGMS, CRM platforms, and analytics tools for a comprehensive view of your property’s performance. Advanced Notifications: Set up conditional triggers that send alerts based on booking statuses, such as low availability or last-minute cancellations. Make.com’s advanced capabilities make it a go-to choice for IGMS users who want granular control over their workflows, ensuring no detail is overlooked. Connecting Both Platforms for Maximum Impact By combining the strengths of Zapier and Make.com, IGMS users can achieve a hybrid automation strategy that balances ease of use with advanced customization. For example: Use Zapier for quick, straightforward integrations like syncing IGMS bookings with Google Calendar or sending guest reminders via email. Leverage Make.com for complex, multi-layered workflows, such as syncing IGMS data with multiple platforms, automating revenue reports, or managing dynamic pricing strategies. “This dual approach ensures that IGMS users can optimize both simple and intricate processes, maximizing productivity and enhancing guest experiences.” Why Automate IGMS? Automation is essential for modern property management. By integrating IGMS with platforms like Zapier and Make.com, property managers can save time, reduce human error, and focus on delivering exceptional guest experiences. Whether you’re managing one property or an entire portfolio, these tools empower you to streamline operations and stay competitive in the fast-paced hospitality industry. The question is: How will you use automation to transform your IGMS workflows?

Aaron Levin 14 days ago

⭐ Integration Request

Centralized Location to manage all guest messaging templates (edit, create)

It is currently very difficult to fine tune your guest messaging templates as there is no central location to edit them. Instead, you currently have to sift through old message threads to attempt to find one associated with your a particular property, and then manually update it specifically in that thread. Imagine if you had 20 properties and you wanted to quickly update all your messaging templates to a newer style/tone …. what should be doable in a matter of minutes becomes a task of many hours, if not impossible.

Brian FitzGerald 23 days ago

4

💡 Feature Request

REPEAT GUEST NOTIFICATIONS

I’ve been using IGMS for all my platform communications for about four years. I just had an instance where a guest mentioned this was the third or fourth time they were staying with me. Unfortunately because of my high guest flow i hadn’t noticed, but immediately pivoted to thank them for their return booking. REQUEST: Build in an IGMS function that alerts hosts that a particular guest is returning and for what stay number. It would be helpful. Thanks!

Eric Allen 28 days ago

💡 Feature Request

Previous year at a glance

I like how the Dashboard has the 12 month graph for the year, but would love to see the previous year as well without going through the Reports section. Looking at a full previous year as a graph would be very helpful or offer it as an option to include on the dashboard graph under a different color.

Jason Nazarenko About 1 month ago

💡 Feature Request