Show Security Deposit Due Date on Direct Booking Invoices
Currently, when using the "Hold" security deposit strategy in Direct Booking listings, the invoice displays the due date of the second payment instead of the actual security deposit hold date. This creates confusion for hosts because the invoice does not reflect the deposit timing configured in the listing settings (e.g., 2 days before check-in). Even though the system correctly applies the deposit rule during the reservation process, the invoice does not show the deposit due date, which makes it difficult for hosts and guests to clearly understand when the deposit will be held. Expected behavior Invoices should display the correct security deposit hold date based on the listing configuration (for example: "Security deposit will be held 2 days before check-in"). Impact Improves transparency for hosts and guests and prevents support tickets caused by mismatched payment information between listing settings and invoice documents.
Faisal barakat 2 days ago
Direct Bookings
💡 Feature Request
Show Security Deposit Due Date on Direct Booking Invoices
Currently, when using the "Hold" security deposit strategy in Direct Booking listings, the invoice displays the due date of the second payment instead of the actual security deposit hold date. This creates confusion for hosts because the invoice does not reflect the deposit timing configured in the listing settings (e.g., 2 days before check-in). Even though the system correctly applies the deposit rule during the reservation process, the invoice does not show the deposit due date, which makes it difficult for hosts and guests to clearly understand when the deposit will be held. Expected behavior Invoices should display the correct security deposit hold date based on the listing configuration (for example: "Security deposit will be held 2 days before check-in"). Impact Improves transparency for hosts and guests and prevents support tickets caused by mismatched payment information between listing settings and invoice documents.
Faisal barakat 2 days ago
Direct Bookings
💡 Feature Request
Communication with guests
Currently, the ‘Guest Communication’ permission unintentionally grants access to sensitive financial and payout information. This creates privacy risks, blurs role boundaries, and exposes financial data to staff who do not need it to perform their duties. Creating a new permission level that allows concierge, housekeeping, and other service teams to communicate with guests—without accessing financial details—protects guest privacy, reduces organizational risk, and ensures staff have only the access necessary for their roles.
Anthony Camel 3 days ago
Task Management
💡 Feature Request
Communication with guests
Currently, the ‘Guest Communication’ permission unintentionally grants access to sensitive financial and payout information. This creates privacy risks, blurs role boundaries, and exposes financial data to staff who do not need it to perform their duties. Creating a new permission level that allows concierge, housekeeping, and other service teams to communicate with guests—without accessing financial details—protects guest privacy, reduces organizational risk, and ensures staff have only the access necessary for their roles.
Anthony Camel 3 days ago
Task Management
💡 Feature Request
Print invoice
to have the ability to print the reservation invoice (Inbox > Invoice > Invoice > Print)
Rylar Masco 4 days ago
Accounting and Reporting
💡 Feature Request
Print invoice
to have the ability to print the reservation invoice (Inbox > Invoice > Invoice > Print)
Rylar Masco 4 days ago
Accounting and Reporting
💡 Feature Request
Include Reservation "notes" in the CSV export
Currently, notes get lost in the reservation export. They are not included. This makes it nearly impossible to identify which direct bookings are owner stays vs. revenue generating stays.
Brian FitzGerald 5 days ago
Accounting and Reporting
💡 Feature Request
Include Reservation "notes" in the CSV export
Currently, notes get lost in the reservation export. They are not included. This makes it nearly impossible to identify which direct bookings are owner stays vs. revenue generating stays.
Brian FitzGerald 5 days ago
Accounting and Reporting
💡 Feature Request
Introduce "Stay Type"
default [revenue], owner, comp This allows us to easily identify between types of stays, for example to EXCLUDE free owner stays from our average daily rate, messing up our metrics.
Brian FitzGerald 5 days ago
Accounting and Reporting
💡 Feature Request
Introduce "Stay Type"
default [revenue], owner, comp This allows us to easily identify between types of stays, for example to EXCLUDE free owner stays from our average daily rate, messing up our metrics.
Brian FitzGerald 5 days ago
Accounting and Reporting
💡 Feature Request
Direct Bookings: Email & Text Notifications
iGMS currently only sends in-app notifications for inquiries, booking requests or alteration requests if they are sent with a manually typed message from the guest. If they’re by themselves, without any messages, no notifications will be sent at all. Therefore it is very easy to miss Direct Booking requests altogether and it has happened to me. Can we please request the same notifications for Direct Booking inquiries, confirmed bookings, failed payments, etc as we have for the other channels. It really hurts when we miss a Direct Booking opportunity for such a simple thing! Thanks!
Diana Hufstedler 5 days ago
User Experience
💡 Feature Request
Direct Bookings: Email & Text Notifications
iGMS currently only sends in-app notifications for inquiries, booking requests or alteration requests if they are sent with a manually typed message from the guest. If they’re by themselves, without any messages, no notifications will be sent at all. Therefore it is very easy to miss Direct Booking requests altogether and it has happened to me. Can we please request the same notifications for Direct Booking inquiries, confirmed bookings, failed payments, etc as we have for the other channels. It really hurts when we miss a Direct Booking opportunity for such a simple thing! Thanks!
Diana Hufstedler 5 days ago
User Experience
💡 Feature Request
Notification - Account change of status
When any listing in my channel changes status I need a notification. For example Booking.com closed my account this resulted in all of my calendar being blocked and no one could identify why I was not getting bookings and 3 weeks later I identified there was a red flag on my Booking.com account in the channel manager and I was left with “you have to help your self”. From my channel manager I expect a notification if any of my listings change status. I get some sort of message (text/email/dashboard notice) notifying me that I need to look into a property “name of property” that it has changed status with “booking.com”. That I need to contact them directly to resolve the issue. I would like to manage all activities from my channel manager & clearly changes in my account I need a notification. This could impact my listing and I should act fast to rectify.
Lisa Lincoln 8 days ago
User Experience
💡 Feature Request
Notification - Account change of status
When any listing in my channel changes status I need a notification. For example Booking.com closed my account this resulted in all of my calendar being blocked and no one could identify why I was not getting bookings and 3 weeks later I identified there was a red flag on my Booking.com account in the channel manager and I was left with “you have to help your self”. From my channel manager I expect a notification if any of my listings change status. I get some sort of message (text/email/dashboard notice) notifying me that I need to look into a property “name of property” that it has changed status with “booking.com”. That I need to contact them directly to resolve the issue. I would like to manage all activities from my channel manager & clearly changes in my account I need a notification. This could impact my listing and I should act fast to rectify.
Lisa Lincoln 8 days ago
User Experience
💡 Feature Request
Custom Tags + File Upload
With new rules and regulations with us having to both verify ID and provide guest registration services for vehicles and other things, I need to be able to create custom tags I can pull a direct link to the registration site or the shortened url. I would prefer to upload the PDF instructions and do a direct internal link so when the emails go out via the templates, they can just click an internal link that provides them with the information.
Jeff and Amy Hughes 10 days ago
Inbox
💡 Feature Request
Custom Tags + File Upload
With new rules and regulations with us having to both verify ID and provide guest registration services for vehicles and other things, I need to be able to create custom tags I can pull a direct link to the registration site or the shortened url. I would prefer to upload the PDF instructions and do a direct internal link so when the emails go out via the templates, they can just click an internal link that provides them with the information.
Jeff and Amy Hughes 10 days ago
Inbox
💡 Feature Request
Map view of properties on Direct Booking Sites
Hi team, I would like to add a custom Google My Maps page or widget equivalent so that all of my properties can be shown on a map view.
Jesse Centini 12 days ago
Direct Bookings
💡 Feature Request
Map view of properties on Direct Booking Sites
Hi team, I would like to add a custom Google My Maps page or widget equivalent so that all of my properties can be shown on a map view.
Jesse Centini 12 days ago
Direct Bookings
💡 Feature Request
Revenue Management UI requests
The UI is very difficult to use in reality. It is quite nice looking, but it is tough to use in real situations. Ideas for improvement: 1) Allow input of a percentage in every place that a slider can be used. 2) Have a SAVE or COMMIT button so that I can can view what I am doing 3) Do not limit me to 20% 4) In the Price Forecast, when at zero percent, it shows me a Base Price $ value. When I reduce the value by a percentage, I can no longer ever see the number from which everything is based from. This makes The SEASONALITY numbers even more confusing. They are a percentage of a percentage. To see what I am trying to say, reduce the Price Forecast by 20%. Now, adjust the Seasonality numbers by a percent. This is very confusing.
Brett Donahue 15 days ago
Pricing Tool
💡 Feature Request
Revenue Management UI requests
The UI is very difficult to use in reality. It is quite nice looking, but it is tough to use in real situations. Ideas for improvement: 1) Allow input of a percentage in every place that a slider can be used. 2) Have a SAVE or COMMIT button so that I can can view what I am doing 3) Do not limit me to 20% 4) In the Price Forecast, when at zero percent, it shows me a Base Price $ value. When I reduce the value by a percentage, I can no longer ever see the number from which everything is based from. This makes The SEASONALITY numbers even more confusing. They are a percentage of a percentage. To see what I am trying to say, reduce the Price Forecast by 20%. Now, adjust the Seasonality numbers by a percent. This is very confusing.
Brett Donahue 15 days ago
Pricing Tool
💡 Feature Request
Max nights for direct bookings
With expanding legislative for STRs, a max night setting is crucial for the guest-facing user experience in direct bookings.
SaltSugarFire Hospitality 23 days ago
Direct Bookings
💡 Feature Request
Max nights for direct bookings
With expanding legislative for STRs, a max night setting is crucial for the guest-facing user experience in direct bookings.
SaltSugarFire Hospitality 23 days ago
Direct Bookings
💡 Feature Request
"Important Info" form in payments not being sent out!
There’s a section in the form labeled “Important” and naturally as a host, I assumed that meant this information would be shown to guests. It’s not. I had added additional cancellation refund details there - beyond the very minimal cancellation policies offered - and none of my reservations are seeing this information. That’s a financial loss for me. If something is labeled “Important,” it’s misleading if it’s not actually being sent to the guest. Can you please clarify if this a bug that can be fixed ASAP or do I need to make a workaround and send a direct message to my clients that clarifies our further details to our cancelation/ refund policy
Laura 23 days ago
Documents
💡 Feature Request
"Important Info" form in payments not being sent out!
There’s a section in the form labeled “Important” and naturally as a host, I assumed that meant this information would be shown to guests. It’s not. I had added additional cancellation refund details there - beyond the very minimal cancellation policies offered - and none of my reservations are seeing this information. That’s a financial loss for me. If something is labeled “Important,” it’s misleading if it’s not actually being sent to the guest. Can you please clarify if this a bug that can be fixed ASAP or do I need to make a workaround and send a direct message to my clients that clarifies our further details to our cancelation/ refund policy
Laura 23 days ago
Documents
💡 Feature Request
Create more complex tasks with different options
even though roles for users are pretty generous, there’s only one task type to be created right now which is cleaning I got a property management company working with my listings I was hoping to use iGMS to track the tasks and expenses I got with my property management team
Alexei Fedoret 24 days ago
Task Management
💡 Feature Request
Create more complex tasks with different options
even though roles for users are pretty generous, there’s only one task type to be created right now which is cleaning I got a property management company working with my listings I was hoping to use iGMS to track the tasks and expenses I got with my property management team
Alexei Fedoret 24 days ago
Task Management
💡 Feature Request
Send invoices in different currencies
An ability to send an invoice in a different from the property’s currency.
Stephen Russell 26 days ago
Direct Bookings
💡 Feature Request
Send invoices in different currencies
An ability to send an invoice in a different from the property’s currency.
Stephen Russell 26 days ago
Direct Bookings
💡 Feature Request
Add Host as cc/bcc when payment request sent
We allow guests to make 2 payments, 50% at booking and 50% 14 days before check-in. Often the guest does not pay the second payment on time and there’s no way for the host to know if the email actually went out or not. I suggest adding the host email as cc or bcc so they have a copy that the invoice was indeed submitted to the guest. Send a notification in both cases when the invoice is sent and when the payment fails. In addition, it would be great to send an invoice 7 days before the due date to give the guests some time to make the payment.
Charles Gibson 27 days ago
Direct Bookings
💡 Feature Request
Add Host as cc/bcc when payment request sent
We allow guests to make 2 payments, 50% at booking and 50% 14 days before check-in. Often the guest does not pay the second payment on time and there’s no way for the host to know if the email actually went out or not. I suggest adding the host email as cc or bcc so they have a copy that the invoice was indeed submitted to the guest. Send a notification in both cases when the invoice is sent and when the payment fails. In addition, it would be great to send an invoice 7 days before the due date to give the guests some time to make the payment.
Charles Gibson 27 days ago
Direct Bookings
💡 Feature Request
Keeping the rental deposit on cancellation
CANCELLATIONS. (a) A rental deposit is required at the time of Your Reservation. All Rental fees are due and payable sixty (60) days before the arrival date of Your Reservation. All rental fees are non-refundable unless there is a mandatory hurricane evacuation. We need the option to keep a deposit so that I guest cannot hold our property until 30, 60, or 90 days before the reservation without collecting any revenue.
Sean O'Brien About 1 month ago
💡 Feature Request
Keeping the rental deposit on cancellation
CANCELLATIONS. (a) A rental deposit is required at the time of Your Reservation. All Rental fees are due and payable sixty (60) days before the arrival date of Your Reservation. All rental fees are non-refundable unless there is a mandatory hurricane evacuation. We need the option to keep a deposit so that I guest cannot hold our property until 30, 60, or 90 days before the reservation without collecting any revenue.
Sean O'Brien About 1 month ago
💡 Feature Request
Improve the Manual Booking "Information" Box
When creating a manual booking, there’s an optional box that says “Information”. But if we fill that with anything, it’s hard to tell where that info goes. Please, make it so that the information in that box goes to somewhere more visible in the Inbox or the reservation.
Santiago Mayaud About 1 month ago
User Experience
💡 Feature Request
Improve the Manual Booking "Information" Box
When creating a manual booking, there’s an optional box that says “Information”. But if we fill that with anything, it’s hard to tell where that info goes. Please, make it so that the information in that box goes to somewhere more visible in the Inbox or the reservation.
Santiago Mayaud About 1 month ago
User Experience
💡 Feature Request
print off todo list
Can a report be generated to print off our todo list against each booking please
Stephen Russell About 1 month ago
User Experience
💡 Feature Request
print off todo list
Can a report be generated to print off our todo list against each booking please
Stephen Russell About 1 month ago
User Experience
💡 Feature Request
Adding GST, and/or other VAT to Management Fees
We are required to charge GST in BC, Canada.
Hugo Vasquez About 1 month ago
Fees and Taxes
💡 Feature Request
Adding GST, and/or other VAT to Management Fees
We are required to charge GST in BC, Canada.
Hugo Vasquez About 1 month ago
Fees and Taxes
💡 Feature Request