Inbox Notifications
Our business manages two holiday lets, with two hosts who both communicate with guests. We need a way for both hosts to clearly see who has handled each guest message. Ideally, we would like: Guests to see which host has sent each message. At present, messages appear to be sent from the lead host account, even when an additional user actually sends them. This means the guest cannot tell which host they are communicating with. Both hosts to be notified when the other host sends a message. For example, if I reply to a guest, my co-host needs to know that I have responded so that they don't also reply to the same message. At present, it appears that email notifications are available for reservations, and app notifications can be enabled for incoming guest messages, but there is no notification when another user sends an outgoing message. For a business where multiple people share responsibility for guest communication, this makes it difficult to know whether a guest enquiry has already been dealt with without repeatedly checking the conversation. It would be very helpful to have: notifications (ideally by email) when another team member sends a guest message; and the individual team member's name shown on outgoing messages, rather than all messages appearing to come from the lead host. This would make shared inbox management much more practical and help prevent duplicate responses to guests.
Aysha Besckton about 6 hours ago
💡 Feature Request
Inbox Notifications
Our business manages two holiday lets, with two hosts who both communicate with guests. We need a way for both hosts to clearly see who has handled each guest message. Ideally, we would like: Guests to see which host has sent each message. At present, messages appear to be sent from the lead host account, even when an additional user actually sends them. This means the guest cannot tell which host they are communicating with. Both hosts to be notified when the other host sends a message. For example, if I reply to a guest, my co-host needs to know that I have responded so that they don't also reply to the same message. At present, it appears that email notifications are available for reservations, and app notifications can be enabled for incoming guest messages, but there is no notification when another user sends an outgoing message. For a business where multiple people share responsibility for guest communication, this makes it difficult to know whether a guest enquiry has already been dealt with without repeatedly checking the conversation. It would be very helpful to have: notifications (ideally by email) when another team member sends a guest message; and the individual team member's name shown on outgoing messages, rather than all messages appearing to come from the lead host. This would make shared inbox management much more practical and help prevent duplicate responses to guests.
Aysha Besckton about 6 hours ago
💡 Feature Request
Require users to accept rental terms when booking through the widget
I have a website that uses the IGMS widget to enable booking directly from the website. I have a rental terms and conditions document that I need guests to accept. Currently, I can send it to them after they book, but there’s nothing that forces them to accept it then, and I can be left in a situation where a guest has ignored the email requesting them to provide guest details and accept the terms, forcing me to then either cancel their booking and refund their money (while still eating the credit card fee), or let them come anyways and hope nothing goes wrong. My lawyer would be very happy if they had to check a box saying they’ve read and accept it when they book, so that if anything goes wrong and we wind up in a legal battle, we can say “look, they accepted the terms”.
Caleb Sunstrum 5 days ago
Direct Bookings
💡 Feature Request
Require users to accept rental terms when booking through the widget
I have a website that uses the IGMS widget to enable booking directly from the website. I have a rental terms and conditions document that I need guests to accept. Currently, I can send it to them after they book, but there’s nothing that forces them to accept it then, and I can be left in a situation where a guest has ignored the email requesting them to provide guest details and accept the terms, forcing me to then either cancel their booking and refund their money (while still eating the credit card fee), or let them come anyways and hope nothing goes wrong. My lawyer would be very happy if they had to check a box saying they’ve read and accept it when they book, so that if anything goes wrong and we wind up in a legal battle, we can say “look, they accepted the terms”.
Caleb Sunstrum 5 days ago
Direct Bookings
💡 Feature Request
Direct Booking Calendar: Improve Availability Display for Minimum-Stay Restrictions
The Direct Booking calendar currently grays out available dates if they do not meet a minimum-stay requirement based on the guest's initial selection. only the first 2 dates show available, even though when there are 4 nights available only the first 2 are highlighted and the next 2 dates are actually available but grayed out. This behavior is misleading as guests may assume the property is already booked and abandon the reservation. We need to update the calendar logic so that available dates remain visible and selectable. Instead of graying out dates, the system should only notify the guest of the minimum-stay requirement if they attempt to check out before the required number of nights, similar to the user experience on Airbnb.
Daniel Ruiter 6 days ago
Direct Bookings
💡 Feature Request
Direct Booking Calendar: Improve Availability Display for Minimum-Stay Restrictions
The Direct Booking calendar currently grays out available dates if they do not meet a minimum-stay requirement based on the guest's initial selection. only the first 2 dates show available, even though when there are 4 nights available only the first 2 are highlighted and the next 2 dates are actually available but grayed out. This behavior is misleading as guests may assume the property is already booked and abandon the reservation. We need to update the calendar logic so that available dates remain visible and selectable. Instead of graying out dates, the system should only notify the guest of the minimum-stay requirement if they attempt to check out before the required number of nights, similar to the user experience on Airbnb.
Daniel Ruiter 6 days ago
Direct Bookings
💡 Feature Request
Allow users to control Featured Property order in Website Builder
Currently, the Featured Properties section in the Website Builder displays listings in a system-determined/random order based on the nearest booked date. Users cannot choose which properties appear first. It would be useful to allow users to manually select and order the properties displayed in the Featured Properties section, particularly the first 3 listings. This would give users more control over which properties they want to highlight on their website, for example based on property type, location, performance, or current promotions.
Gasper Bulhoes 11 days ago
WB
💡 Feature Request
Allow users to control Featured Property order in Website Builder
Currently, the Featured Properties section in the Website Builder displays listings in a system-determined/random order based on the nearest booked date. Users cannot choose which properties appear first. It would be useful to allow users to manually select and order the properties displayed in the Featured Properties section, particularly the first 3 listings. This would give users more control over which properties they want to highlight on their website, for example based on property type, location, performance, or current promotions.
Gasper Bulhoes 11 days ago
WB
💡 Feature Request
Add guest reviews for Direct Booking reservations
Currently, direct booking websites do not have a way for guests to leave reviews after their stay. This makes it harder for hosts to build trust with potential guests, especially when a listing has no reviews displayed. Adding a review feature for direct bookings would help hosts establish credibility, increase guest confidence, improve conversion rates, and potentially allow them to set higher pricing. A way for guests to submit reviews after completing a direct booking reservation would be highly valuable.
Gasper Bulhoes 16 days ago
Direct Bookings
💡 Feature Request
Add guest reviews for Direct Booking reservations
Currently, direct booking websites do not have a way for guests to leave reviews after their stay. This makes it harder for hosts to build trust with potential guests, especially when a listing has no reviews displayed. Adding a review feature for direct bookings would help hosts establish credibility, increase guest confidence, improve conversion rates, and potentially allow them to set higher pricing. A way for guests to submit reviews after completing a direct booking reservation would be highly valuable.
Gasper Bulhoes 16 days ago
Direct Bookings
💡 Feature Request
Homeowner's Stripe Accounts
On the Payment Gateway page there is a box with a link: “Multiple Stripe accounts setup is supported You can ask your property owners, partners & customers to verify and connect their own Stripe account by sharing the invite link shown below. This would enable you to process payments directly on their behalf.” The link offered on the payments page is a bit misleading and it would actually be a very nice feature for property owners to be able to verify their stripe account on their own so that it brings it into the property manager's available stipe accounts. This is how I read it, however, this is not the case. I still have to either have my homeowner share their stripe password, or grant them administrator access to all of my properties in order for them to log in and do it themselves. If the homeowners were able to do this via the link so that a property manager could then have the ability to simply assign it to a property, it may make the whole process a lot simpler and alleviate the sensitivity of sharing passwords or granting unrestricted access for a period of time.
Griffin Doane 16 days ago
User Experience
💡 Feature Request
Homeowner's Stripe Accounts
On the Payment Gateway page there is a box with a link: “Multiple Stripe accounts setup is supported You can ask your property owners, partners & customers to verify and connect their own Stripe account by sharing the invite link shown below. This would enable you to process payments directly on their behalf.” The link offered on the payments page is a bit misleading and it would actually be a very nice feature for property owners to be able to verify their stripe account on their own so that it brings it into the property manager's available stipe accounts. This is how I read it, however, this is not the case. I still have to either have my homeowner share their stripe password, or grant them administrator access to all of my properties in order for them to log in and do it themselves. If the homeowners were able to do this via the link so that a property manager could then have the ability to simply assign it to a property, it may make the whole process a lot simpler and alleviate the sensitivity of sharing passwords or granting unrestricted access for a period of time.
Griffin Doane 16 days ago
User Experience
💡 Feature Request
cleaner priority and availability
the features inside the cleaning tasks in very light. id like firstly, the cleaner to be able to block out in their own calendar, when they are unavailable. and then this transfer to the auto assignments section. also, if a cleaners receives a cleaning assignment, rejects it, the next person in the auto assignment list should receive it. currently it just goes into a no mans land. it would alsso make sense to have some sort of activity view where, for instance, a cleaner rejects a task, i have a list of tasks i need to perform. in this case, find another cleaner. like an issues list. this would be useful for duplicate bookings, task assignment etc. its an overview for input
Roxanne Gread 16 days ago
Task Management
💡 Feature Request
cleaner priority and availability
the features inside the cleaning tasks in very light. id like firstly, the cleaner to be able to block out in their own calendar, when they are unavailable. and then this transfer to the auto assignments section. also, if a cleaners receives a cleaning assignment, rejects it, the next person in the auto assignment list should receive it. currently it just goes into a no mans land. it would alsso make sense to have some sort of activity view where, for instance, a cleaner rejects a task, i have a list of tasks i need to perform. in this case, find another cleaner. like an issues list. this would be useful for duplicate bookings, task assignment etc. its an overview for input
Roxanne Gread 16 days ago
Task Management
💡 Feature Request
DB search bar: indicate that the search criteria doesn't meet the min stay requirement.
In the search bar, we need a message showing that the search criteria doesn't meet the minimum stay requirement. Right now, if a user picks 1 night instead of 2 (for properties that require a 2-night minimum), the system just says 'No properties available.' It should explicitly state that a 2-night minimum is required
Dan 18 days ago
💡 Feature Request
DB search bar: indicate that the search criteria doesn't meet the min stay requirement.
In the search bar, we need a message showing that the search criteria doesn't meet the minimum stay requirement. Right now, if a user picks 1 night instead of 2 (for properties that require a 2-night minimum), the system just says 'No properties available.' It should explicitly state that a 2-night minimum is required
Dan 18 days ago
💡 Feature Request
Completed
Reorder templates
Hi, Just a simple piece of feedback, but it would be great to be able to reorganise the order of the templates. Sometimes a new idea comes up — for example, we recently created a template for check-in registration — but the new template ends up at the end of the list. Ideally, we'd want to regroup it with the rest of the check-in template-related topics, which are at the beginning of the list. That would make the templates much easier to use and prevent them from getting lost.
Martial Roche 18 days ago
Inbox
💡 Feature Request
Completed
Reorder templates
Hi, Just a simple piece of feedback, but it would be great to be able to reorganise the order of the templates. Sometimes a new idea comes up — for example, we recently created a template for check-in registration — but the new template ends up at the end of the list. Ideally, we'd want to regroup it with the rest of the check-in template-related topics, which are at the beginning of the list. That would make the templates much easier to use and prevent them from getting lost.
Martial Roche 18 days ago
Inbox
💡 Feature Request
to offer the choice that cleaning is set automaticmanuallyally for check in rather than check out day
as stated above because i like to stay inmy appartment when there are no guests i currrently have to manually change mnay of my cleaning days
Nick Comer-Calder 21 days ago
Task Management
💡 Feature Request
to offer the choice that cleaning is set automaticmanuallyally for check in rather than check out day
as stated above because i like to stay inmy appartment when there are no guests i currrently have to manually change mnay of my cleaning days
Nick Comer-Calder 21 days ago
Task Management
💡 Feature Request
More control to edit Calendar and check in and out
Allowing more control over the calendar is a key aspect of accurate reservation documentation. If a person checks out a day or 2 early, I would need to make the adjustment prior to check out time (10am). If I do not have time/ability to adjust the reservation prior to the “checkout time”, I am locked out for that day. Example: I just had a guest checkout 2 days early but because I didn’t get to it until the afternoon, I was not able to accurately adjust their reservation. I could have them check out the next day but not today. That is a flaw in the system.
Jean-Thierry Aleman 21 days ago
Calendar
💡 Feature Request
More control to edit Calendar and check in and out
Allowing more control over the calendar is a key aspect of accurate reservation documentation. If a person checks out a day or 2 early, I would need to make the adjustment prior to check out time (10am). If I do not have time/ability to adjust the reservation prior to the “checkout time”, I am locked out for that day. Example: I just had a guest checkout 2 days early but because I didn’t get to it until the afternoon, I was not able to accurately adjust their reservation. I could have them check out the next day but not today. That is a flaw in the system.
Jean-Thierry Aleman 21 days ago
Calendar
💡 Feature Request
Make the invoice editing more intuitive
To update a direct booking invoice, users currently need to click on the total amount, which is not very intuitive. There should be a clearly labeled “Edit Invoice” button instead.
Dan 22 days ago
💡 Feature Request
Make the invoice editing more intuitive
To update a direct booking invoice, users currently need to click on the total amount, which is not very intuitive. There should be a clearly labeled “Edit Invoice” button instead.
Dan 22 days ago
💡 Feature Request
Booking.com system messages support
System messages like booking.com early check-in requests are not shown on our end. Please implement make these messages show up in iGMS if the API allows it.
Dan 23 days ago
💡 Feature Request
Booking.com system messages support
System messages like booking.com early check-in requests are not shown on our end. Please implement make these messages show up in iGMS if the API allows it.
Dan 23 days ago
💡 Feature Request
Show Vrbo amount Inquiry
When a guest sends an inquiry on Vrbo, iGMS should show the total payout of the potential booking in the chat.
Dan 24 days ago
💡 Feature Request
Show Vrbo amount Inquiry
When a guest sends an inquiry on Vrbo, iGMS should show the total payout of the potential booking in the chat.
Dan 24 days ago
💡 Feature Request
2 cleaning checklists
Allow users to create two checklists for the same property: a default checklist used for standard operations and a secondary checklist that can be selected for specific tasks when needed.
Dan 24 days ago
💡 Feature Request
2 cleaning checklists
Allow users to create two checklists for the same property: a default checklist used for standard operations and a secondary checklist that can be selected for specific tasks when needed.
Dan 24 days ago
💡 Feature Request
Owner blocking
It would be good to have the option to select a specific category such as "owner block" when blocking the calendar for owners. This would allow these instances to be distinguished in reports, providing an accurate picture of the breakdown between direct bookings, other OTS bookings, and owner blocks. This is useful both for revenue management purposes and for clearly differentiating between real direct bookings and blocked periodes for owners.
Mina Vaaten Saastad 26 days ago
Calendar
💡 Feature Request
Owner blocking
It would be good to have the option to select a specific category such as "owner block" when blocking the calendar for owners. This would allow these instances to be distinguished in reports, providing an accurate picture of the breakdown between direct bookings, other OTS bookings, and owner blocks. This is useful both for revenue management purposes and for clearly differentiating between real direct bookings and blocked periodes for owners.
Mina Vaaten Saastad 26 days ago
Calendar
💡 Feature Request
Change checkin_day and checkout_day variable to include the year
Currently, the checkin_day and checkout_day are in the format Month Day. They should be Month Day, Year. Notifications to caretakers and housecleaners is confusing when the calendar is open for more than 12 months and clients could potentially be reserving for August of 2026 as well as August of 2027.
Michelle Haslam 29 days ago
User Experience
💡 Feature Request
Change checkin_day and checkout_day variable to include the year
Currently, the checkin_day and checkout_day are in the format Month Day. They should be Month Day, Year. Notifications to caretakers and housecleaners is confusing when the calendar is open for more than 12 months and clients could potentially be reserving for August of 2026 as well as August of 2027.
Michelle Haslam 29 days ago
User Experience
💡 Feature Request
Choice of notification sounds
It would be hugely helpful to be able to choose the notification sound that is when a guest or potential guest submits a new message or inquiry. Right now, on my iPhone, the chosen sound is about as loud as a water droplet, and I often miss it.
Harold Hedelman 30 days ago
User Experience
💡 Feature Request
Choice of notification sounds
It would be hugely helpful to be able to choose the notification sound that is when a guest or potential guest submits a new message or inquiry. Right now, on my iPhone, the chosen sound is about as loud as a water droplet, and I often miss it.
Harold Hedelman 30 days ago
User Experience
💡 Feature Request
Payment Method Selection for Manual Invoices
It would be very helpful if hosts could choose which payment methods are available when sending manual invoices through iGMS. Many businesses have different payment requirements depending on the type of reservation. Allowing hosts to enable or disable payment methods- such as accepting only bank transfer/ACH, only credit/debit cards, or both-would provide much greater flexibility and better support different business workflows. This feature would also help businesses that want to reduce chargeback risk for certain types of reservations while continuing to use Stripe for payment processing.
Vaibbhav singh about 1 month ago
Direct Bookings
💡 Feature Request
Payment Method Selection for Manual Invoices
It would be very helpful if hosts could choose which payment methods are available when sending manual invoices through iGMS. Many businesses have different payment requirements depending on the type of reservation. Allowing hosts to enable or disable payment methods- such as accepting only bank transfer/ACH, only credit/debit cards, or both-would provide much greater flexibility and better support different business workflows. This feature would also help businesses that want to reduce chargeback risk for certain types of reservations while continuing to use Stripe for payment processing.
Vaibbhav singh about 1 month ago
Direct Bookings
💡 Feature Request