This is just a suggestion to IGMS to make things easier for us hosts: I strongly recommend adding a function in the inbox that allows messages—such as one sent to me in German—to be translated into English if desired, for example by pressing a button. This would make communication significantly easier for hosts. Please pass this message on to the person in charge for the design and functions at IGMS for consideration. Thanks in advance.
Alvur B. Mortensen 3 days ago
Inbox
💡 Feature Request
This is just a suggestion to IGMS to make things easier for us hosts: I strongly recommend adding a function in the inbox that allows messages—such as one sent to me in German—to be translated into English if desired, for example by pressing a button. This would make communication significantly easier for hosts. Please pass this message on to the person in charge for the design and functions at IGMS for consideration. Thanks in advance.
Alvur B. Mortensen 3 days ago
Inbox
💡 Feature Request
Capitals/Symbols in description + titles
I have been having issues updating my settings recently, and was told part of the issue is because I have all capitals and/or symbols in my titles/descriptions. I have had my titles/descriptions the same for 5+ years. This shouldn’t be a reason why the website doesn’t upload properly. It’s not an Airbnb requirement, it’s only an IGMS issue.
Taylor Ivany 3 days ago
User Experience
💡 Feature Request
Capitals/Symbols in description + titles
I have been having issues updating my settings recently, and was told part of the issue is because I have all capitals and/or symbols in my titles/descriptions. I have had my titles/descriptions the same for 5+ years. This shouldn’t be a reason why the website doesn’t upload properly. It’s not an Airbnb requirement, it’s only an IGMS issue.
Taylor Ivany 3 days ago
User Experience
💡 Feature Request
Todo icon in calendar
I used the TODO field quite regularly, however, I have to go into each message window for each booking to check for TODO items. It would be useful if a unique icon appeared on the calendar for any bookings that I have written a TODO item for.
Harinder Ryatt 7 days ago
Inbox
💡 Feature Request
Todo icon in calendar
I used the TODO field quite regularly, however, I have to go into each message window for each booking to check for TODO items. It would be useful if a unique icon appeared on the calendar for any bookings that I have written a TODO item for.
Harinder Ryatt 7 days ago
Inbox
💡 Feature Request
Customised Reminder / Alerts
It would good to be able to set an alert associated with a booking and be able to schedule the alert before, during or after the start date of the stay. The timing of the alert should be configurable and should show up to the user who creates it. This could help for example if we have promised to get back to a guest about an early check-in for which we can only make a decision closer to the time of the stay depending on whether the night before is still vacant closer to the guest’s check in date.
Harinder Ryatt 7 days ago
User Experience
💡 Feature Request
Customised Reminder / Alerts
It would good to be able to set an alert associated with a booking and be able to schedule the alert before, during or after the start date of the stay. The timing of the alert should be configurable and should show up to the user who creates it. This could help for example if we have promised to get back to a guest about an early check-in for which we can only make a decision closer to the time of the stay depending on whether the night before is still vacant closer to the guest’s check in date.
Harinder Ryatt 7 days ago
User Experience
💡 Feature Request
Upsells for non-direct bookings
We would like to have the upsells functionality available for non-direct bookings. So for bookings not made via the igms booking widget but rather via external booking platforms like booking.com. Thanks
Boss -Invest 11 days ago
💡 Feature Request
Upsells for non-direct bookings
We would like to have the upsells functionality available for non-direct bookings. So for bookings not made via the igms booking widget but rather via external booking platforms like booking.com. Thanks
Boss -Invest 11 days ago
💡 Feature Request
Retry failed bank transactions
Because banks often decline a transaction, I am having to spend a lot of time on the phone with STRIPE, in chat with IGMS, and messaging back and forth with the guest, trying to complete transaction that fails as a result of the bank’s declination. Usually the bank and guest communicate and the bank clears the way for a transaction. BUT IGMS doesn’t retry the transaction. Retrying automatically after a day or so would save hosts like me who experience this problem a lot of time
Harold Hedelman 14 days ago
Integrations
💡 Feature Request
Retry failed bank transactions
Because banks often decline a transaction, I am having to spend a lot of time on the phone with STRIPE, in chat with IGMS, and messaging back and forth with the guest, trying to complete transaction that fails as a result of the bank’s declination. Usually the bank and guest communicate and the bank clears the way for a transaction. BUT IGMS doesn’t retry the transaction. Retrying automatically after a day or so would save hosts like me who experience this problem a lot of time
Harold Hedelman 14 days ago
Integrations
💡 Feature Request
Mobile app notification counter on icon.
Simple red notification counter for the iGMS mobile app to show how many notifications we have. Thanks
Amanda Cook 14 days ago
Mobile App
💡 Feature Request
Mobile app notification counter on icon.
Simple red notification counter for the iGMS mobile app to show how many notifications we have. Thanks
Amanda Cook 14 days ago
Mobile App
💡 Feature Request
You should offer tech support over the phone. Without it, it is very difficult for troubleshooting.
Heather Paterson 16 days ago
User Experience
💡 Feature Request
You should offer tech support over the phone. Without it, it is very difficult for troubleshooting.
Heather Paterson 16 days ago
User Experience
💡 Feature Request
Create Ability to receive property reservation updates to text
Currently, when a new reservation is made or changed, the system will send an email with the specified text. With several phone carriers recently discontinuing their EMAIL to SMS services XXXXXXXXX@txt.att.net for example, it would be nice to get a text message about the reservation notification.
Derek Marlor 24 days ago
User Experience
💡 Feature Request
Create Ability to receive property reservation updates to text
Currently, when a new reservation is made or changed, the system will send an email with the specified text. With several phone carriers recently discontinuing their EMAIL to SMS services XXXXXXXXX@txt.att.net for example, it would be nice to get a text message about the reservation notification.
Derek Marlor 24 days ago
User Experience
💡 Feature Request
Listing number (property ID) to add to templaites
Hello IGMS support team, I need your help with adding the property ID (or listing number) to message templates. We need this feature (listing number) to distinguish the exact listing by its unique number. Could you add this feature, please?
Oksana Ershova 25 days ago
Inbox
💡 Feature Request
Listing number (property ID) to add to templaites
Hello IGMS support team, I need your help with adding the property ID (or listing number) to message templates. We need this feature (listing number) to distinguish the exact listing by its unique number. Could you add this feature, please?
Oksana Ershova 25 days ago
Inbox
💡 Feature Request
Reservation and Payout Detail
Hi all, we are having difficulty in reconciling the payment. It would be much helpful to add a column as for the payment date of the reservation in order to allocate the booking references for each payment we received from the bank (Which are consist of multiple booking at 1 payment). Also if all platforms payout can be shown in the same report (which currently only have Airbnb) would be better ideal. Many thanks.
Hunter Chase Group 25 days ago
Accounting and Reporting
💡 Feature Request
Reservation and Payout Detail
Hi all, we are having difficulty in reconciling the payment. It would be much helpful to add a column as for the payment date of the reservation in order to allocate the booking references for each payment we received from the bank (Which are consist of multiple booking at 1 payment). Also if all platforms payout can be shown in the same report (which currently only have Airbnb) would be better ideal. Many thanks.
Hunter Chase Group 25 days ago
Accounting and Reporting
💡 Feature Request
Train the „Generate AI answer“
I would love to be able to train the AI to answer repetitive questions (i.e a document where I can include information about my listings)
Rodrigo Ciaravolo Martins 28 days ago
Inbox
💡 Feature Request
Train the „Generate AI answer“
I would love to be able to train the AI to answer repetitive questions (i.e a document where I can include information about my listings)
Rodrigo Ciaravolo Martins 28 days ago
Inbox
💡 Feature Request
Invoice needs to show per diam to meet GSA guidelines
Instead of quantity 1, the Igms invoice needs to show the nightly rate.
Wesley Joiner 28 days ago
Direct Bookings
💡 Feature Request
Invoice needs to show per diam to meet GSA guidelines
Instead of quantity 1, the Igms invoice needs to show the nightly rate.
Wesley Joiner 28 days ago
Direct Bookings
💡 Feature Request
Mobile app notification of trip change request
AIRBNB: please add a notification to the mobile app if guest submits a trip change request. currently left in the dark if they make the submission and they do not send an accompanying message. have missed trip change requests because of this.
Admin Israels_Rentals About 1 month ago
User Experience
💡 Feature Request
Mobile app notification of trip change request
AIRBNB: please add a notification to the mobile app if guest submits a trip change request. currently left in the dark if they make the submission and they do not send an accompanying message. have missed trip change requests because of this.
Admin Israels_Rentals About 1 month ago
User Experience
💡 Feature Request
Customization of Listing Address Field (Country Removal)
Currently, the {{listing_address}} field includes the country (e.g., "United States") in the output. While this is helpful in some cases, it can feel unnecessary or out of place for domestic guests, particularly in the U.S., where including the country in local addresses is uncommon. To provide a more natural and guest-friendly experience, I would love to have one or more of the following options: A version of the address field that omits the country, such as {{listing_address_no_country}}, or Omit country by default; hosts can add in the template text if they want. Component-level address fields that can be combined manually: {{street_address}} {{city, state, zip}} {{country}} (optional, if needed) This flexibility would help hosts like me create more natural and personalized communication, especially when the majority of our guests are domestic travelers. Thank you for considering this improvement.
James and Jeffry About 1 month ago
Guest Experience
💡 Feature Request
Customization of Listing Address Field (Country Removal)
Currently, the {{listing_address}} field includes the country (e.g., "United States") in the output. While this is helpful in some cases, it can feel unnecessary or out of place for domestic guests, particularly in the U.S., where including the country in local addresses is uncommon. To provide a more natural and guest-friendly experience, I would love to have one or more of the following options: A version of the address field that omits the country, such as {{listing_address_no_country}}, or Omit country by default; hosts can add in the template text if they want. Component-level address fields that can be combined manually: {{street_address}} {{city, state, zip}} {{country}} (optional, if needed) This flexibility would help hosts like me create more natural and personalized communication, especially when the majority of our guests are domestic travelers. Thank you for considering this improvement.
James and Jeffry About 1 month ago
Guest Experience
💡 Feature Request
Create Integration with Zapier and Make.com
When it comes to workflow automation for IGMS (Intelligent Guest Management System), leveraging both Zapier and Make.com can unlock unparalleled efficiency by connecting IGMS to various platforms. Here’s how each tool can integrate with IGMS and enhance your property management processes: Zapier: Streamlined Automation for IGMS Zapier’s simplicity makes it an excellent choice for integrating IGMS with other apps quickly and effectively. By connecting IGMS to Zapier’s vast ecosystem of over 5,000 apps, you can automate repetitive tasks and improve guest communication. Some key use cases include: Automated Guest Communication: Trigger personalized email or SMS notifications via Gmail or Twilio when a new booking is added in IGMS. Payment Tracking: Automatically update a spreadsheet in Google Sheets or send alerts to your accounting team when a payment is processed in IGMS. Task Assignment: Create tasks in project management tools like Trello or Asana when IGMS schedules cleanings or maintenance activities. Calendar Syncing: Sync IGMS bookings with Google Calendar or Outlook to ensure your team stays on top of reservations. Zapier’s no-code interface ensures that even non-technical users can set up these integrations effortlessly, saving hours of manual work each week. Make.com: Advanced Customization for IGMS For IGMS users who require more complex workflows, Make.com offers the flexibility to design intricate automations tailored to your unique needs. Its visual flowchart editor allows you to map out processes with conditional logic and parallel actions. Here’s how Make.com can elevate IGMS integrations: Dynamic Workflow Creation: Create multi-step workflows that handle booking updates, guest communications, and housekeeping schedules simultaneously. Custom API Integrations: Use Make.com’s robust API support to connect IGMS with niche tools or proprietary systems not available in Zapier’s library. Real-Time Data Syncing: Automate syncing of reservation data between IGMS, CRM platforms, and analytics tools for a comprehensive view of your property’s performance. Advanced Notifications: Set up conditional triggers that send alerts based on booking statuses, such as low availability or last-minute cancellations. Make.com’s advanced capabilities make it a go-to choice for IGMS users who want granular control over their workflows, ensuring no detail is overlooked. Connecting Both Platforms for Maximum Impact By combining the strengths of Zapier and Make.com, IGMS users can achieve a hybrid automation strategy that balances ease of use with advanced customization. For example: Use Zapier for quick, straightforward integrations like syncing IGMS bookings with Google Calendar or sending guest reminders via email. Leverage Make.com for complex, multi-layered workflows, such as syncing IGMS data with multiple platforms, automating revenue reports, or managing dynamic pricing strategies. “This dual approach ensures that IGMS users can optimize both simple and intricate processes, maximizing productivity and enhancing guest experiences.” Why Automate IGMS? Automation is essential for modern property management. By integrating IGMS with platforms like Zapier and Make.com, property managers can save time, reduce human error, and focus on delivering exceptional guest experiences. Whether you’re managing one property or an entire portfolio, these tools empower you to streamline operations and stay competitive in the fast-paced hospitality industry. The question is: How will you use automation to transform your IGMS workflows?
Aaron Levin About 1 month ago
Integrations
⭐ Integration Request
Create Integration with Zapier and Make.com
When it comes to workflow automation for IGMS (Intelligent Guest Management System), leveraging both Zapier and Make.com can unlock unparalleled efficiency by connecting IGMS to various platforms. Here’s how each tool can integrate with IGMS and enhance your property management processes: Zapier: Streamlined Automation for IGMS Zapier’s simplicity makes it an excellent choice for integrating IGMS with other apps quickly and effectively. By connecting IGMS to Zapier’s vast ecosystem of over 5,000 apps, you can automate repetitive tasks and improve guest communication. Some key use cases include: Automated Guest Communication: Trigger personalized email or SMS notifications via Gmail or Twilio when a new booking is added in IGMS. Payment Tracking: Automatically update a spreadsheet in Google Sheets or send alerts to your accounting team when a payment is processed in IGMS. Task Assignment: Create tasks in project management tools like Trello or Asana when IGMS schedules cleanings or maintenance activities. Calendar Syncing: Sync IGMS bookings with Google Calendar or Outlook to ensure your team stays on top of reservations. Zapier’s no-code interface ensures that even non-technical users can set up these integrations effortlessly, saving hours of manual work each week. Make.com: Advanced Customization for IGMS For IGMS users who require more complex workflows, Make.com offers the flexibility to design intricate automations tailored to your unique needs. Its visual flowchart editor allows you to map out processes with conditional logic and parallel actions. Here’s how Make.com can elevate IGMS integrations: Dynamic Workflow Creation: Create multi-step workflows that handle booking updates, guest communications, and housekeeping schedules simultaneously. Custom API Integrations: Use Make.com’s robust API support to connect IGMS with niche tools or proprietary systems not available in Zapier’s library. Real-Time Data Syncing: Automate syncing of reservation data between IGMS, CRM platforms, and analytics tools for a comprehensive view of your property’s performance. Advanced Notifications: Set up conditional triggers that send alerts based on booking statuses, such as low availability or last-minute cancellations. Make.com’s advanced capabilities make it a go-to choice for IGMS users who want granular control over their workflows, ensuring no detail is overlooked. Connecting Both Platforms for Maximum Impact By combining the strengths of Zapier and Make.com, IGMS users can achieve a hybrid automation strategy that balances ease of use with advanced customization. For example: Use Zapier for quick, straightforward integrations like syncing IGMS bookings with Google Calendar or sending guest reminders via email. Leverage Make.com for complex, multi-layered workflows, such as syncing IGMS data with multiple platforms, automating revenue reports, or managing dynamic pricing strategies. “This dual approach ensures that IGMS users can optimize both simple and intricate processes, maximizing productivity and enhancing guest experiences.” Why Automate IGMS? Automation is essential for modern property management. By integrating IGMS with platforms like Zapier and Make.com, property managers can save time, reduce human error, and focus on delivering exceptional guest experiences. Whether you’re managing one property or an entire portfolio, these tools empower you to streamline operations and stay competitive in the fast-paced hospitality industry. The question is: How will you use automation to transform your IGMS workflows?
Aaron Levin About 1 month ago
Integrations
⭐ Integration Request
Option to add expenses to individual properties
For those of us who manage multiple properties, it would be nice to have an option to add expenses directly to IGMS so that they show up on the reports at the end of the month.
Teresa Rainey About 1 month ago
Accounting and Reporting
💡 Feature Request
Option to add expenses to individual properties
For those of us who manage multiple properties, it would be nice to have an option to add expenses directly to IGMS so that they show up on the reports at the end of the month.
Teresa Rainey About 1 month ago
Accounting and Reporting
💡 Feature Request
Remove Pets from Guest drop down in search
None of our properties allow pets and I was hoping to remove the option from the Guests drop down option on the search function but found out it’s not currently possible. Hoping this can be implemented in the future.
Chris Roberson About 2 months ago
User Experience
💡 Feature Request
Remove Pets from Guest drop down in search
None of our properties allow pets and I was hoping to remove the option from the Guests drop down option on the search function but found out it’s not currently possible. Hoping this can be implemented in the future.
Chris Roberson About 2 months ago
User Experience
💡 Feature Request
Centralized Location to manage all guest messaging templates (edit, create)
It is currently very difficult to fine tune your guest messaging templates as there is no central location to edit them. Instead, you currently have to sift through old message threads to attempt to find one associated with your a particular property, and then manually update it specifically in that thread. Imagine if you had 20 properties and you wanted to quickly update all your messaging templates to a newer style/tone …. what should be doable in a matter of minutes becomes a task of many hours, if not impossible.
Brian FitzGerald About 2 months ago
Inbox
💡 Feature Request
Centralized Location to manage all guest messaging templates (edit, create)
It is currently very difficult to fine tune your guest messaging templates as there is no central location to edit them. Instead, you currently have to sift through old message threads to attempt to find one associated with your a particular property, and then manually update it specifically in that thread. Imagine if you had 20 properties and you wanted to quickly update all your messaging templates to a newer style/tone …. what should be doable in a matter of minutes becomes a task of many hours, if not impossible.
Brian FitzGerald About 2 months ago
Inbox
💡 Feature Request
