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Keeping the rental deposit on cancellation

Feature Request

CANCELLATIONS. (a) A rental deposit is required at the time of Your Reservation. All Rental fees are due and payable sixty (60) days before the arrival date of Your Reservation. All rental fees are non-refundable unless there is a mandatory hurricane evacuation.

We need the option to keep a deposit so that I guest cannot hold our property until 30, 60, or 90 days before the reservation without collecting any revenue.

Posted by Sean O'Brien ·
2 comments

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Comments2

  • Sean O'Brien

    •

    Feb 19

    My comment is about a “rental deposit” which is the payment that someone puts "down" to hold our property. That rental deposit payment is part of the total reservation amount and separate from the security deposit. We keep all funds that are “put down” and paid as the initial payment on the reservation and then also do not refund the final payment when it is made at 30 or 60 days whichever we decide upon. I hope this helps clarify.

  • Laura

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    Feb 19

    Simular idea - I collect 10% of rental to NOT refund during for 14 + days duirng our busy season and adding your custom cancelltion policy to the “important details” section on your payment form but ‘It goes nowhere….I just found that out the hard way - it needs to be removed so you are not adding “important details” to a section that is not going out to your customer - OR as Sean says above improving the security deposit options