Inbox Notifications

Our business manages two holiday lets, with two hosts who both communicate with guests. We need a way for both hosts to clearly see who has handled each guest message.

Ideally, we would like:

1. Guests to see which host has sent each message. At present, messages appear to be sent from the lead host account, even when an additional user actually sends them. This means the guest cannot tell which host they are communicating with.

2. Both hosts to be notified when the other host sends a message. For example, if I reply to a guest, my co-host needs to know that I have responded so that they don't also reply to the same message.

At present, it appears that email notifications are available for reservations, and app notifications can be enabled for incoming guest messages, but there is no notification when another user sends an outgoing message.

For a business where multiple people share responsibility for guest communication, this makes it difficult to know whether a guest enquiry has already been dealt with without repeatedly checking the conversation.

It would be very helpful to have:

• notifications (ideally by email) when another team member sends a guest message; and

• the individual team member's name shown on outgoing messages, rather than all messages appearing to come from the lead host.

This would make shared inbox management much more practical and help prevent duplicate responses to guests.